Privacy Policy Nowa88 — Protecting Your Personal Data Is Our Priority

1Introduction and Scope of Privacy Policy

Welcome to the nowa88 Privacy Policy page. This document clearly explains how nowa88 ("we", "the platform") manages the personal information you provide when registering, using our services, or interacting with any part of our platform — including the official website and mobile app for Android and iOS.

We understand that privacy is something every user values deeply. Your trust in nowa88 is an invaluable asset, and we will never take this responsibility lightly. Every piece of data you share with us is collected only for legitimate purposes, managed securely, and will never be sold to any third party for commercial purposes without your explicit consent.

This Privacy Policy applies to all nowa88 users regardless of their method of access. By registering or using the nowa88 platform, you acknowledge that you have read and fully understood this policy.

2Information We Collect

Nowa88 collects various types of information to ensure the platform functions properly and to deliver the best possible user experience. The following are the categories of information we collect:

We only collect data that is necessary and relevant. nowa88 does not collect unnecessary data or data that has no clear purpose within the context of the services we offer.

3How We Use Your Information

All information we collect is used responsibly and only for legitimate purposes. nowa88 uses your personal data for the following:

• Account management: Creating, verifying, and maintaining your account on the nowa88 platform.
• Transaction processing: Ensuring deposits, withdrawals, and all financial transactions are processed correctly and securely.
• Identity verification (KYC): Complying with legal requirements and preventing fraud and money laundering.
• Customer support: Responding to inquiries, resolving complaints, and providing technical support.
• Platform security: Detecting and preventing fraudulent activity, unauthorized access, and other security threats.
• Marketing communications: Sending information about promotions, bonuses, and platform updates — provided you have given consent to receive such communications.
• Service improvement: Analyzing aggregated usage data to improve the functionality and user experience of the nowa88 platform.
• Legal compliance: Fulfilling legal obligations and cooperating with competent authorities when required by law.

4Data Sharing with Third Parties

Nowa88 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your explicit consent. However, in the course of platform operations, there are limited situations where data sharing is necessary:

• Payment service providers: Minimal transaction data is shared with FPX providers, local banks, and e-wallet services to process your payments securely.
• Game software providers: Required game session information is shared with our internationally certified game software partners.
• Legal authorities: Nowa88 will disclose information to authorities when required by law, court order, or to prevent financial crime.
• Cloud service providers: Data is stored on secure servers managed by trusted cloud service providers that comply with international security standards.

All third parties working with nowa88 are required to comply with strict data protection standards and may only use your information for purposes agreed upon contractually.

5Data Security & Protection

Nowa88 continually invests in the latest digital security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:

• 256-bit SSL encryption: All communications between your device and nowa88 servers are protected with industry-grade encryption, ensuring your data cannot be intercepted during transmission.
• Stored data encryption: Sensitive information such as passwords and financial data is stored in encrypted form using strong hashing algorithms — nowa88 staff cannot view your password.
• Two-factor authentication (2FA): We provide a 2FA feature for all accounts to add an extra layer of security during login.
• 24/7 monitoring: nowa88's security system is continuously monitored to detect any suspicious activity or unauthorised access attempts.
• Data segregation: User data is stored in an isolated environment with strict access controls, ensuring only authorised personnel can access it.
• Regular security audits: Nowa88 performs regular penetration testing and security audits to identify and patch any system vulnerabilities.

6Use of Cookies and Tracking Technologies

Nowa88 uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and maintain platform security. Cookies are small text files stored on your device when you visit the nowa88 platform.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information on how users interact with the platform to help us improve the overall user experience.
• Preference cookies: Saving your personal settings such as language and display preferences so you do not need to reconfigure them every time you log in.
• Security cookies: Helping detect suspicious activity and protecting your account from unauthorized access.

You can manage or disable cookies through your browser settings; however, please note that disabling certain cookies may affect the functionality of the nowa88 platform.

7Your Rights as a User

As a nowa88 user, you have certain rights regarding your personal data. nowa88 fully respects and facilitates the exercise of these rights:

To exercise any of the above rights, contact the nowa88 support team via the in-platform live chat. We will process your request within a reasonable timeframe, not exceeding 30 working days.

8Data Retention Period

Nowa88 retains your personal data only for as long as necessary for the purposes set out in this policy, or as required by applicable law. Once data is no longer needed, it will be securely deleted or anonymized.

• Active account data: Retained for as long as your account remains active on the nowa88 platform.
• Financial transaction data: Retained for a minimum of 7 years for financial and tax compliance purposes.
• Security logs: Retained for 12 months for security incident investigation purposes should an incident occur.
• Marketing data: Retained until you withdraw your consent to receive marketing communications.
• Closed account data: Minimum information is retained for 5 years after account closure for legal compliance purposes.

9Children's Privacy Protection

The nowa88 platform is exclusively for users aged 18 and above only. We do not knowingly collect any personal information from individuals under the age of 18. Should we discover that a minor's personal data has been collected without our knowledge, that data will be deleted immediately and the account in question will be terminated.

If you believe a child has registered or is using the nowa88 platform, please contact our support team immediately so that appropriate action can be taken.

10Changes to This Privacy Policy

Nowa88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform improvements. Any significant changes will be communicated to registered members via in-platform notifications or email.

The "Updated" date at the top of this page will always reflect the latest version of this policy. We encourage you to review this page periodically to stay informed about how we protect your information.